Terms of service

When you buy a campaign you are buying a number of videos from creators of a size you choose, plus the delivery time we show. You are not buying views, streams, followers or a fixed number of plays.

• The screen shows how many videos you will get and the total you will pay, including the card processing fee, before you pay.
• The processing fee is not refundable.
• Your campaign stays open until every slot has an approved video. It does not expire.
• We hold each creator’s pay for 7 days after we approve their video and check the video stays public. If it is removed in that time and not restored within 24 hours, the creator is not paid and the slot opens again for another creator.
• Creators agree to keep videos public for 30 days. After the 7 days we remind them, but we cannot stop a creator removing their own video.

We take payment through Paystack. Your campaign does not go live until Paystack confirms the payment and a moderator approves it. A successful screen in your browser is not proof of payment. We rely on Paystack telling us directly.

You cannot cancel a campaign after paying, because slots are offered to creators straight away. We may cancel a campaign ourselves if there is a rights or content problem, or if we made a mistake, and then we refund you in full.

You confirm you own or control the rights to the song and the sound you submit, and that you are allowed to promote it. If someone claims your song infringes their rights, we may pause or cancel the campaign and remove the sound from Afroensa.

For each creator who joins we show their TikTok handle, their follower count when they joined, and a link to their approved videos. We never share creator phone numbers, payout details or what they are paid.

A moderator's decision on a video is final. Artists cannot approve or reject videos themselves.

Keep your log-in details safe. Do not share your account. You must be old enough to enter a contract where you live. If we find fraud, or a serious breach of our content rules, we may pause or close an account.

Prices are in Ghana cedis. Any tax that applies to you is your responsibility. We show the total you will pay before you confirm.

Contact support first. We reply within one working day. If a video offends you or breaks our content rules, tell support and we will look at it. This is not a review of taste or quality.

We may update these terms. The version you accepted is recorded with your campaign. We will tell you before we make a change that affects an existing campaign.