Help

Plain answers about how Afroensa works.

For creators

How do I start earning?: Log in with TikTok. We read your follower count from TikTok and set your size. Then verify your phone and add the mobile money number we pay you on.
How much time do I have to post?: 24 hours after claiming a slot. If the video is not posted, the slot reopens automatically.
When do I get paid?: After approval your money is held for 7 days, then it joins the next weekly payout. Each payout has a GH₵1 transfer fee.
What happens if my video is not available?: Keep every approved video public for 30 days. If it goes private or is deleted while your money is held, you have 24 hours to make it public again, or the campaign is cancelled and you are not paid.
The reviewer asked for changes. Now what?: You see what to fix and have 24 hours to send it again, once. If it still does not pass, the slot goes back to the campaign.
My video was rejected.: The decision is final and the slot goes back to the campaign.

How do I buy a campaign?: Choose how many videos you want from each creator size. You see the price of each video and the total, including the card fee, before you pay.
When does my campaign go live?: After your payment is confirmed and a moderator approves it. Your dashboard shows when creators can start.
Can I cancel?: Not after paying. Your campaign stays open until every slot has an approved video. If we cancel it, you are refunded in full.
What do I see about creators?: Their TikTok handle, follower count when they joined, and a link to every approved video. Never phone numbers or pay details.

Email us. We reply within one working day.